The National Service Delivery Framework (NSDF) sets out the minimum level of services that the National, Provincial, District and Local Level Governments will provide at each designated services delivery center.

The NSDF provides a guide for the national government, Provincial Governments, Local Level Governments and District Development Authorities and the agencies and institutions of government to work in partnership with each other to better integrate frontline service delivery settings and improve quality of life for all Papua New Guineans.

Frontline service delivery in Papua New Guinea is critical because most of our people live in rural areas and access is limited due to inadequate enabling infrastructures like transport and amenities to enable timely availability of services for the people.

Our vision for Frontline service delivery in PNG:

improving access to quality service to all Papua New Guineans, in particular those in rural areas of PNG;

Provide real time service;

Access all year around;

Continuous improvement and customer satisfaction;

Service User or customer contribution in co-production of services suited to their unique needs.

Interact